Exchange and Refund Policy:

Exchange of defective or damaged products:

· We undertake to exchange any defective or damaged product within 30 days of receipt of the order.

· The customer must inform us by e-mail at the address indicated on our website, providing photos of defective or damaged items, as well as information about the order.

· Once we have confirmed the problem, we will arrange for a replacement to be sent at no additional cost to the customer.

Return policy for non-compliant products:

· If a customer receives a product that does not match their description on our website, they can return it to us within 30 days of receipt.

· The product must be returned in its original condition, unused and in its original packaging.

· Once the returned product is received and inspected, we will proceed with the full refund of the purchase price, including the initial shipping costs.

Exchange for preference changes:

· If a customer wishes to exchange a product for a reason other than defect or non-compliance, we accept exchanges within 30 days of receipt of the order.

· The customer is responsible for the return shipping costs, except in case of defective or non-compliant product.

· Once the returned product received and inspected, we will send the requested exchange product to the customer. If the price of the new item is higher, the customer will have to pay the difference; if the price is lower, we will refund the difference.

General Conditions:

· All returns must be pre-authorized by our customer service.

· Refunds will be made using the same payment method used for the original purchase.

· The return costs are the responsibility of the customer, except in case of defective or non-compliant product.

· We reserve the right to refuse returns that do not comply with these conditions.

Delivery Terms:
Delivery areas:
We deliver our Madagascar spice and Malagasy craft products worldwide, subject to applicable legal and logistical restrictions.

· Delivery times:
Delivery times vary depending on the destination and the delivery method chosen by the customer.
Delivery time estimates are provided during the order process and may be affected by unforeseen circumstances such as weather conditions, customs delays or public holidays.

· Shipping costs:
Shipping costs are calculated according to the weight, size of the order and destination.
Delivery charges are displayed during the order process and may vary depending on the delivery options chosen by the customer.

Tracking shipments:

· All orders are shipped with a tracking number to allow the customer to follow the delivery of their order to its destination.

· The tracking number is sent to the customer via email once the order has been shipped.

Liability for loss or damage:

· We are committed to carefully packing all our products to minimize the risk of damage during transport.

· In case of loss or damage during transport, the customer must contact us as soon as possible so that we can take appropriate measures, including replacement of damaged items or refund.

Special Delivery Instructions:

The customer may provide special delivery instructions during the order process, such as requesting delivery to an address other than the billing address or special delivery instructions.
Late Delivery:

In case of unexpected delivery delay, we will inform the customer as soon as possible and provide updates on the status of his order until it is delivered.